Refund policy

Something not right? Here’s how it works. Questions go to support@otterfinds.com, and a real person answers.

Ask within 14 days of delivery. Send it back unused, in its original packaging.

Email a photo and your order number. We’ll send a replacement or refund you. No need to send it back.

Personalized and custom pieces can’t be returned, unless they arrive damaged.

Email support@otterfinds.com with your order number within 14 days of delivery. We’ll reply with where to send it.

You cover return shipping, unless it arrived broken or we sent the wrong thing.

Once it’s back and we’ve checked it, we refund your original payment within 10 business days. Your bank may take a few more days to show it.

Want a different one? Send the first one back and place a new order. Not sure? Email us and we’ll help.

Personalized or custom orders, and gift cards.

Etsy orders go through Etsy. Message us from your Etsy purchase and we’ll sort it out there.